About Us
🖌️ Amora: Love, Framed in Brushstrokes
In a world that moves too fast and talks too much,
some feelings quietly and deeply soften us —
coming from those who never speak,
yet understand us more than anyone else ever could.
They may never have said “I love you,”
but the gentle nudge of a wet nose speaks volumes.
They never promised “forever,”
but somehow, they gave you their whole life.
—
🎨 Our Philosophy
We don’t just paint pets. We paint home.
Amora began with one simple but profound wish:
to make love visible.
We use brushstrokes to freeze those moments you never want to forget:
• The little tongue peeking out during a sleepy nap
• The blur of fur running toward you at the sound of your voice
• The stormy night they curled into your chest
• The gaze that lingers long after goodbye
You told us:
“He always leaned slightly to the right, because he wanted to be closer to me.”
“She’d turn into a fluffy little carpet when she was happy.”
“I didn’t have many photos, but I never want to forget her smile.”
We heard you. We remember.
—
💌 Our Approach
Let love live in every brushstroke.
We take the time to hear your story.
Maybe they saved you in your darkest hour,
or maybe you met by fate in a shelter.
Every detail carries warmth.
We don’t just replicate their appearance —
we paint the emotions, the essence, the bond.
We’re not rushing to complete “another order.”
We’re honoring a piece of your heart.
—
🌿 Our Mission
Gentleness is a choice.
At Amora, we’ve always believed:
every animal — especially the “imperfect” ones — deserves tenderness.
Some have lost their eyes.
Some walk with pain.
Some carry invisible wounds.
We don’t erase those marks. We don’t exaggerate them.
We focus on their light, their grace,
and the quiet strength shining in their eyes.
Because every soul
deserves to be seen — with dignity.
—
✨ Healing Portrait · Memory Care Project
Free gentle portraits for aging, ill, or terminally ill pets.
If you’re going through a time of aging, illness, or an upcoming farewell,
we offer unconditional, no-cost portraits for you and your beloved companion.
Simply fill out a short application
to help us understand your story:
👉 [Click here to apply]
By submitting the form, you agree to allow Amora to share your story on social media and our blog to help more people discover the warmth behind this project.
🕊️ We may not be able to accept every application,
but we’ll do our best to make room for your love.
—
📦 Pets Helping Pets Collection｜Giving with Every Purchase
Turning each order into an act of kindness.
Pets Helping Pets isn’t just a product line —
it’s a way of protecting each other.
10% of all proceeds from this collection go directly to [World Animal Protection],
supporting better living conditions for animals worldwide.
• Products in this collection are fixed-design only; no customization is available.
• Every purchase is a gentle gift passed forward.
Together, let’s let love flow —
from our hands to the lives of many.
—
but we believe every gentle encounter is never just a coincidence.
turn that wholehearted love
into something you’ll cherish forever.
Portrait Styles
Q: What portrait styles do you offer?
At Amora, we offer a wide variety of custom portrait styles to celebrate your pet’s unique charm:
- Morden
- Crayon
- Line Art
- Fruit Edition
- Colored Pencil
- Wizard
- Birthday
Q: Do you accept custom style ideas that aren’t listed?
We love creativity! If you have a custom theme in mind (e.g. superhero, renaissance, pop culture reference), email us before ordering—we’ll see if we can make it happen.
Q: Can you match the style to my home decor or aesthetic?
Yes! Just let us know your preferred color palette or interior vibe (e.g., minimalist, cottagecore, vintage), and we’ll do our best to harmonize the artwork with your space.
Photo Guidelines
Q: What kind of photos should I upload?
To get the best results:
- Clear, high-resolution photo
- Natural light (avoid flash)
- Face and eyes fully visible
- Multiple angles help with accuracy
- Unique features? Show them!
Q: Can I upload multiple photos?
Yes please! Sending 2–4 photos helps us understand your pet’s features better. Especially useful for unusual markings or if you want us to use one photo for the face and another for the pose.
Q: What if I only have older or blurry photos?
Send us what you have—we’ll do our best! If we think a better photo is needed, we’ll contact you before starting.
Q: Can I send photos of a pet who has passed away?
Absolutely. It would be our honor to create a memorial piece. Send us the best photos you have, and we’ll treat it with extra care and love.
Turnaround Time
Q: How long does it take to receive my artwork?
- Digital Artwork: 2–3 business days
- Canvas Prints: 1-2 weeks
- Complex or high-volume orders may take longer
- Rush options available at checkout
Q: What’s the rush delivery option and how fast is it?
Our rush option bumps your order to the top of our queue. You’ll receive a digital draft within 24–48 hours. Additional charges apply.
Q: Can I request delivery for a specific date? (e.g. birthday, anniversary)
Yes! Leave your preferred deadline in the order notes, and we’ll confirm if we can meet it before beginning.
Q: Do you work on weekends or holidays?
Our team works Monday–Friday. Orders placed on weekends or holidays will be processed on the next business day.
How to Order
Q: How do I place an order?
- Choose your preferred portrait style
- Upload a clear front-facing photo of your pet before adding to cart
- Once your order is placed, we’ll complete the first draft within 2–3 business days
- You’ll receive the first draft via email for review — unlimited revisions are welcome until you’re satisfied
- After approval, we’ll send you the final high-resolution digital artwork via email
Q: Can I preview the artwork before it’s finalized?
Yes! We always send a digital proof for approval before printing or finalizing.
Q: What if I forgot to upload a photo when ordering?
No worries—email it to us with your order number as soon as possible: amoraportrait@gmail.com
Payment Options
Q: What payment methods do you accept?
- Visa / MasterCard / Amex
- PayPal
Q: Is it safe to pay on your website?
YES! Our website uses encrypted, PCI-compliant checkout to protect your information.
Q: Will I be charged in my local currency?
You’ll be charged in USD by default, but depending on your location, your bank or payment platform may convert it automatically.
Order Changes
Q: Can I edit my order after paying?
- Yes, within 24 hours of placing your order
- After production starts, changes may incur a small fee
Q: Can I change the photo after placing the order?
Yes, if it’s within 24 hours and the artist hasn’t started. Just email us the new photo with your order number.
Email: amoraportrait@gmail.com
Q: Can I switch to a different portrait style after ordering?
Yes, if it’s within 24 hours and the artist hasn’t started. After that, You need to send the portrait style you want to change and the order number to our email address.
Email: amoraportrait@gmail.com
Q: Can I upgrade from digital to printed artwork later?
Yes! We can print and ship your digital portrait after it’s completed—just contact us.
Shipping & Delivery
Q: How long does shipping take?
- Painting time: 2-3 business days
- Delivery (after painting):1-2 weeks
- USA / UK / CA: 1-2 weeks
- Asia / AUS: 1-2 weeks
- Free shipping over $100
- Supports worldwide delivery (excluding Europe), and the tracking number will be provided via email.
Q: Where do you ship from?
We ship from partnered fulfillment centers in the US and Asia—depending on your location to reduce delivery times.
Q: Can I track my package?
Absolutely! Once shipped, we’ll send you a tracking link via email.
Packaging & Digital Delivery
Q: How is my portrait packaged?
- Canvas: Bubble-wrapped, corner protected
- Digital file: High-res image sent via email
Q: Is gift packaging available?
- At the moment, we don’t offer gift box packaging. However, each of our physical custom products comes with a signature brand card.
- You can also add a personalized birthday or message card at checkout to make your gift extra special!
Q: Will my digital file have a watermark?
No! The final digital download will be watermark-free and print-ready (high resolution, 300dpi).
Q: What dimension is the digital file?
Digital file dimensions are in square png format.
Returns & Refunds
Q: Can I return or get a refund for a custom pet portrait?
Each of our portraits is specially created to match your pet and preferences, which means it's not resellable once completed.
Because of the personalized nature of our products, we generally do not accept returns for reasons such as change of mind or personal taste.
However, your satisfaction matters deeply to us. Here's how we handle returns and refunds:
- If the item arrives damaged, printed incorrectly, or does not match your approved proof, we will offer a free reprint or a full refund.
- If the portrait is accurate to the approved design and free of quality defects, we cannot accept a return or offer a refund.
Q: What if my order arrives damaged or with an error?
We take great care in packaging and quality control, but if your order arrives with any of the following issues:
- Bent, torn, or water-damaged prints
- Incorrect pet/name/photo
- Print colors or layout differ significantly from approved design
Please contact us within 48 hours of delivery with the following:
- Clear photos of the damage or error
- Your order number and name
We will assess your claim and offer a free replacement, reprint, or full refund, depending on the situation. No return is necessary for damaged items—we want to make things right, fast.
Q: Can I cancel my order after submitting a photo?
Yes—but this depends on the stage of production:
- Before artwork starts: You can cancel anytime for a 100% refund.
- After artwork has started but before approval: We can cancel your order and issue a partial refund, deducting only for the work already completed (typically 20–30%).
- After artwork is approved and production has begun: At this stage, cancellation is not possible, as the product is already in the final stage.
If you need to cancel, contact us as soon as possible—the earlier, the better.
Q: What if I don’t like the artwork?
We’re committed to making sure you love the final piece. That’s why we provide:
- A digital preview before production (for most products)
- one free round of revisions included
If you're not happy with the initial design, simply share your feedback—we’ll revise the artwork based on your comments before it goes into production.
Once you've approved the final artwork, we’ll proceed with printing or painting, and changes will no longer be possible.
Q：How do I request a refund?
If your order qualifies (e.g. damage, incorrect item, major design error), you may request a refund by emailing our support team within 7 days of delivery. Please include:
- Your full name and order number
- A clear explanation of the issue
- Photo evidence (if applicable)
Once approved, we will initiate your refund and notify you via email.
Q: When will I receive my refund?
Once your refund is approved, it will be processed within 3–7 business days, depending on your payment method and bank.
Refunds are issued back to the original payment method.
Q: Are there any situations where refunds are not available?
Yes. Refunds will not be issued if:
- The portrait is based on low-quality photos provided by the customer, and issues were expected or noted.
- You approved the design and it was printed or shipped without errors.
- You later changed your mind about the art style, framing, or layout after approval.
Cancellations
Q: Can I cancel my order?
- 100% refund if production hasn’t started
- Partial refund if work is in progress
- No refund once final artwork is complete
Q: How do I request a cancellation?
Email us with your order number as soon as possible. We’ll let you know the eligibility.
Account & Order Tracking
Q: Do I need an account to order?
No, but creating one lets you track orders easily
Q: Forgot Password?
Click “Forgot Password” to reset by email
Q: Can I update my email or shipping address after ordering?
Yes, within 24 hours—contact us directly with your updated info.
Q: Where can I find my digital download?
After approval, we’ll email you a download link and you can also access it via “My Orders” in your account.
Photo Tips & Artwork Care
Q: How do I take the best pet photo?
- Use natural daylight
- Show the eyes clearly
- Avoid motion blur
- Show personality!
Q: How do I keep my printed artwork looking new?
- Avoid direct sunlight or moisture
- Dust gently using a soft cloth
- Frame with UV-protected glass if possible
Q: Can I print my digital file at home or a print shop?
Yes! Your digital file is high-resolution and suitable for personal printing at home or any professional print service.
Custom Requests
Q: Can I add text or quotes to the artwork?
Yes—Most portrait styles allow you to add this information, and you'll see a corresponding field on each product detail page. However, some art styles don't allow you to add this information, and the link to these styles won't include a field for this information.
Q: Can you include multiple pets in one portrait?
Definitely. Please upload all pets’ photos and let us know how you’d like them positioned.
Q: I want a specific costume or background—is that possible?
Yes! You can request custom themes (e.g. astronaut cat, royal dog, fantasy scenery). We love it when customers get creative.
The Healing Portrait Project (Free)
Q: What is the Healing Portrait Project by Amora?
Healing Portrait is a free charitable portrait initiative by Amora. Through art, we gently commemorate animals that were once abandoned, injured, aging, or have passed away — while offering comfort and healing to the families going through pain, grief, or transition.
Q: How is Healing Portrait different from a regular commissioned portrait?
-Healing Portrait is completely free, dedicated to families in genuine emotional need
-It’s created specifically for pets that are elderly, sick, injured, disabled, or have passed away
-Healing Portraits are prioritized in production, with dedicated communication support
-You’re welcome to include a story or memory with your pet, which we may gently share on your behalf
Q: Do I need to pay for a Healing Portrait?
No. Healing Portrait is 100% free. We believe that for those who truly need emotional support, this portrait carries meaning far beyond the artwork itself.
Q: Is this project also open to rescued or stray animals?
Yes! We reserve a portion of Healing Portrait spots specifically for rescued animals.
You can:
-Apply as a rescuer
-Recommend a trusted local rescue group
-Submit a heartfelt story about a stray or rehabilitated animal
These portraits are entirely free and may be featured on our website and social platforms to help raise awareness.
Q: How can I apply for a Healing Portrait?
We accept applications through a simple online form:
Click here to apply for a Healing Portrait
Please:
-Share your story in as much detail as you’re comfortable with
-Upload clear photos of your pet (multiple angles are best)
-We’ll contact you within 3–5 business days using the email you provide to confirm whether your submission has been accepted for the current round
By submitting the application, you grant Amora permission to gently share your pet’s story and portrait on social media and our blog, as part of our mission to spread healing and hope.
What’s the process for creating a Healing Portrait?
1.Once your application is accepted, we’ll reach out to discuss your vision — what emotions you’d like to express, if there are background elements you’d like included, etc.
2.The artwork will be created within 1–3 days, during which we’ll keep in touch.
3.You’ll receive both a digital version and a free 8×10 inch canvas print, shipped to you at no cost.
4.(Optional) If you’re open to it, we’d love for you to record a short unboxing or sharing video once you receive your portrait.
It’s a heartfelt way to honor your bond — and a beautiful way to help others discover the Healing Portrait Project and the quiet love it carries.
5.With your consent, we may also share the portrait and your story on social media to honor this special connection.
Support Beyond Portraits:The Pets Helping Pets Collection
The Pets Helping Pets Collection is more than just a product line — it’s a way to give back.
With every purchase, you’re helping animals in need.
10% of proceeds from this collection will be donated to the World Animal Protection Organization, supporting their global efforts to improve the lives of animals.
- All products in this collection are fixed designs and cannot be customized
- You’re not just buying a product — you’re sharing hope
One paw, one act of love, one small difference at a time
Contact & Support
Q: How can I get in touch with you?
Email: amoraportrait@gmail.com